Malachite Transformation also offers a comprehensive consulting service to hotels, guest houses, lodges and B&B’s.

Our services include:

• Assistance with planning of new openings and pre-openings
• Setting up comprehensive procedures for all service areas:
  • Front of House
  • Reservations
  • Housekeeping
  • Food and Beverage – restaurants and bars
  • Banqueting and Events  
  • Stock Control
  • General Guest communication skills
• Training needs assessments
• Management Services
• Compiling of training material according to the clients needs, with the focus on brand standards.
• Assist with maintaining and implementing Grading criteria

All the training modules will be based on proven standard operating procedures, in compliance with the material available on the THETA website.

We visit you on site, assess, train (on site) and provide comprehensive feedback to our clients. We have consultants in Johannesburg and Cape Town.