Through a number of years of experience in the hospitality industry, Malachite has identified a potential market gap for a module-based DVD system, offering training in various aspects of customer service. ‘Housekeeping’ is a broad term that maybe used to encompass a number of service areas, ranging broadly from cleaning and room service to bar work. The different training modules are aimed at entry-level hospitality staff and focus on skills transfer, with the emphasis on understanding of the training material. The content is presented in English as well as in an African language. The DVD set includes visuals, written material as well as voice-overs, all in order to communicate with a maximum impact to a largely illiterate and non-English speaking audience. In comparison to traditional training, the fee structure for the DVDs will be once-off and training can be administered repeatedly at any given time.  The training can take place either individually or on a group basis. The option offers further flexibility as it can be, at an extra cost, adjusted to a more unique hospitality environment as well as be applied either independently or in addition to other existing in-house training options.